Shipping & Returns
Shipping
We aim to dispatch items within 3-5 days of your order. All items are sent via Royal Mail's tracked delivery service.
Once your order has been dispatched, you will receive an email informing you that your order is on its way.
Shipping Costs
All orders are charged a flat rate shipping cost regardless of the quantity of items ordered. The shipping rates vary depending on your country/region:
- UK: £5.99
- Europe: £9.99
- Rest of World: £19.99
How long will it take to get my order?
Below is a rough guide of how long orders can take to get to you once they've been dispatched.
- UK: 3-7 Business Days
- Europe: 14-28 Business days
- USA / Canada: 14-28 Business days
- Australia: 21-28 Business days
- Rest of World: 21-42 Business days
Please note: These estimates are not guarantees. Once your order has shipped, it is passed to the postal service who will deliver it to you in keeping with their standard working practices.
You can find information on Royal Mail's international delivery partners here: https://www.royalmail.com/personal/track-your-item/international-tracked-signed/delivery-partners
These delivery estimates do not apply to any pre-order items until they have been dispatched.
Customs & Import Charges
All import and export costs are the responsibility of the customer.
We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information.
We mark all packages for overseas delivery with contents and order value marked accordingly.
My order still hasn't arrived, what can I do?
Please contact us at news@zootwoman.com and we'll look into the matter for you.
Returns
We want you to be fully satisfied with your purchase.
If you are not 100% happy with your purchase, please send it back within 14 days of delivery for a full refund of the cost of the product. Unwanted items must be returned by post and the cost of delivery is payable by the customer.
If you have received the wrong item, please email returns@zootwoman.com to let us know. Please include images of what you've received and let us know what product you were expecting.
When returning items, we strongly recommend that when you return items, you ask your courier/carrier for proof of postage. We cannot process returns that are lost in the post.
What can I return?
You may return all new, unworn/unused items fulfilled by Zoot Woman for a full refund of the cost of the product. Please note: We cannot accept returns on the following types of items:
- CDs/DVDs that have had their seal broken.
- Underwear / Earings
- Personalised items.
How can I return items?
To return an item, please email us at returns@zootwoman.com and explain the reason for the return. We will then send you a returns form to print out along with the address to send returns to.
Can I return my items for exchange?
No, as of April 1st 2024 we do not offer an exchange service, but if you are not satisfied with an item you have received, you can return it back to us for a refund using the return instructions provided above.
Will any return costs be refunded?
Unwanted orders must be returned by post and the cost of the delivery is payable by the customer.
If you return something because of an error on our part or because it is damaged or defective, please contact us at returns@zootwoman.com before returning the order.
When will I get my refund?
We endeavor to process refunds within 5-7 working days of receiving your return, however, please allow 14 days for your refund to be fully processed.
Once your return has been refunded, your account should be credited within 3-7 business days, depending on your bank.